REFUND POLICY
Last Updated: June 2026
At Lighthouse Creations LLC, we take pride in creating quality handcrafted, laser-engraved, laser-cut, and 3D-printed products. Because many of our items are custom-made or personalized, please review our return and refund policy carefully before placing an order.
Custom & Personalized Orders
Due to the personalized nature of custom products, all custom and personalized orders are considered final sale.
We do not accept returns, exchanges, or refunds for:
• Customer spelling errors
• Incorrect dates, names, or information provided by the customer
• Design choices approved by the customer
• Changes of mind after production has begun
• Products that match the approved design and specifications
Customers are responsible for reviewing all customization details before submitting or approving an order.
Non-Custom Products
For non-custom, non-personalized items, return requests may be considered within 14 days of delivery.
Items must:
• Be unused and in original condition
• Be returned in original packaging when possible
• Be approved by Lighthouse Creations LLC before being returned
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To help us evaluate the issue, please include:
• Your order number
• A description of the issue
• Clear photographs of the item and packaging
If the issue is determined to be the result of our error or damage during production, we may offer:
• A replacement item
• A repair
• A partial refund
• A full refund
The resolution offered will be determined on a case-by-case basis.
Lost or Stolen Packages
Once an order has been shipped and accepted by the carrier, Lighthouse Creations LLC is not responsible for lost, delayed, or stolen packages.
If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier and check with neighbors, household members, or local delivery offices.
We will gladly assist with carrier claims when possible.
Order Cancellations
Orders may be canceled before production begins.
Once production has started, materials have been purchased, or customization work has begun, orders may not be eligible for cancellation or refund.
For larger custom projects, deposits may be non-refundable.
Refund Processing
Approved refunds will be issued to the original payment method whenever possible.
Please allow 5–10 business days for financial institutions to process and post refunded funds.