EXPLORE OUR DESIGN STUDIO FAQ
Orders & Custom Projects
Do you offer custom orders?
Yes! Custom projects are one of our favorite things to create. If you have an idea, inspiration photo, logo, or special request, submit a custom design request and we'll work with you to bring it to life.
Can I provide my own design or logo?
Absolutely! You can provide artwork, logos, photos, or inspiration images. By submitting artwork, you confirm that you have the right to use it.
Can I make changes after approving my design?
Once a design has been approved and production has begun, changes may not be possible. Additional fees may apply if modifications are requested after approval.
Shipping & Pickup
Do you offer local pickup?
Yes. Local pickup is available in the Rochester, Minnesota area. Pickup details will be provided once your order is complete.
How much does shipping cost?
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
What happens if my package is delayed?
Once an order has been shipped, delivery timelines are controlled by the carrier. While we cannot guarantee carrier delivery times, we are happy to assist with tracking information whenever possible.
Returns & Refunds
Can I return a custom item?
Because custom and personalized items are created specifically for each customer, they are generally not eligible for return or refund.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and include photos of the item and packaging. We'll review the issue and work toward a fair resolution.
What if I made a mistake when placing my order?
Please contact us immediately. If production has not started, we may be able to update the information. Once production begins, changes may no longer be possible.